REFUND POLICY

 

Online returns and exchanges are accepted for online orders only. If you purchased your items at an ON PATCH store, you may return or exchange your items at the store where you purchased them or at any other ON PATCH location.

PRODUCTS ELIGIBLE FOR RETURN

To return or exchange an item online, the Buyer must complete the steps listed here. including filling out the Return Form. In addition,

 

1. The Products must not show signs of use, wear, wash, or damage in any way;
2. The identification and security tags must still be attached to the Products in its original state;
3. The Products must be returned in their original packaging intact;
4. The Products must be returned within thirty (30) days from the day when the Buyer received the Products, or if at the time of purchase the Buyer requested delivery to an "ON PATCH" Retail Store ("Retail Store"), then within thirty (30) days from the day Buyer picked up the Products at the Retail Store. If the Products are being returned via courier, the Products must be delivered to the shipping courier indicated by the Seller within thirty (30) days; if the Products are being returned to a Retail Store, the Products must be handed over to a sales assistant at one of the Retail Stores listed on the Site within thirty (30) days.

 

If all the required conditions are satisfied, the Seller will refund the Buyer for the price of the returned Products, minus the return shipping costs, if any. If the Buyer decides to use a shipping courier different from that indicated by the Seller, the Buyer will be solely responsible for payment of the courier’s shipping fees.

 

If the Buyer decides to return the Products at a Retail Store, the Buyer may hand over the Products to a store assistant at one of the Retail Stores listed on the Site in their original packaging, along with the printed adhesive label within thirty (30) days of receipt of the Products. Please note that the refund will be issued to the original form of payment once your returned items arrive at our warehouse. We will send you an email to confirm once your return has been processed.

 

The Buyer will be notified if the returned Products cannot be accepted, in which case, the Products will be returned to Buyer. In the event that the Buyer refuses this shipment, the Seller reserves the right to retain the Products and the amount corresponding to the purchase price of the same.

 

FINAL SALE

Items marked Final Sale are not eligible for return, exchange, or refund.

Items include but are not limited to: accessories, gift cards, and discounted items marked with final sale.

REFUND TIME FRAME AND PROCEDURE

After the Seller receives the return, the Buyer will receive an e-mail confirming whether the items have been accepted and any terms or conditions that may be applicable to the return.

All Products offered sold by the Seller bear an identification label, which is part of the Products. Products must be tried on without removing the tag, as Products returned to the Seller without this label will not be accepted.

PRODUCT IDENTIFICATION TAG

All Products offered sold by the Seller bear an identification label, which is part of the Products. Products must be tried on without removing the tag, as Products returned to the Seller without this label will not be accepted.

SHIPPING CARRIER SERVICE